Effective date: October 14, 2026
Batra Property Management (“Batra Property Management”, “we”, “us” or “our”) provides residential, commercial and short-term rental property management services. This Privacy Policy explains how we collect, use, share and protect personal information when you visit www.batrapm.com (the “Website”), contact us, use our online chat or forms, or otherwise interact with us online. It also explains the choices and rights you have.
Please read it together with our Cookie Policy, which describes the cookies and similar technologies we use. If you have any questions, contact us at info@batrapm.com.
1. Information we collect
Information you give us
We collect the information you choose to provide, for example when you:
- Send an enquiry through our contact form: your name, email address, phone number, whether you are an owner, investor, board member, broker, vendor or tenant, the type and location of your property, your message, and whether you agree to receive marketing emails or text messages.
- Submit a maintenance request: your name, contact details, property address and unit, and a description of the issue.
- Use our online chat assistant or pop-up form: the messages you write and any details you share, such as your name, email address, phone number and information about your property.
- Email, call or text us: the content of your communication and your contact details.
Information collected automatically, with your consent
If you choose to allow analytics in our cookie notice, we collect information about your visits: the pages you view and for how long, the website or advertisement that referred you (including campaign tags), the type of device and browser you use, actions such as clicking our phone number or email address, and your approximate location (city, region and internet service provider). Approximate location is worked out on our own server from your IP address; we do not store your IP address. Google Analytics, which we also use with your consent, processes your IP address to produce statistics.
If you do not allow analytics, we do not collect this information. Our web hosting provider keeps standard server logs (such as IP address, date and time, and the page requested) for security and operation of the Website.
Information from third parties
If you allow it in our cookie notice and have not opted out, Customers.ai, a visitor-identification partner, may match your visit with information it already holds and send us contact and business details about you, such as your name, email address, phone number, company, job title and professional profile. We treat this information as unverified until you contact us or confirm it.
2. How we use your information
- To respond to your enquiries and provide the services you request, including property management proposals, tenant services and maintenance.
- To follow up with you about your enquiry and, where you have agreed, to send you marketing emails or text messages about our services.
- To understand which pages and services interest visitors, improve the Website and our services, and measure the effectiveness of our marketing.
- To prioritise enquiries. We calculate an engagement score from how a visitor uses the Website (for example, viewing our services or contacting us). The score helps our team decide whom to contact first; it is not used to make decisions that have legal or similarly significant effects on you.
- To keep the Website secure, prevent spam and fraud, and fix problems.
- To comply with our legal obligations and to establish, exercise or defend legal claims.
3. Our online chat assistant
The chat on our Website is answered by an artificial-intelligence assistant, not a person. To generate replies, the messages you write are sent to our AI service provider, Anthropic, which processes them on our behalf as a service provider. Under Anthropic’s commercial terms, information sent through its business services is not used to train its AI models. We keep chat conversations in which you share your contact details so that our team can follow up. Please do not share sensitive information such as financial account numbers, Social Security numbers or health information in the chat.
4. Cookies and similar technologies
We use cookies and similar technologies such as local storage. Strictly necessary cookies are always on. Analytics cookies and our lead identification partner are used only if you allow them. You can change your choices at any time using the “Cookie settings” link at the bottom of every page. Full details are in our Cookie Policy.
5. How we share your information
We do not sell the information you give us through our forms or chat. We share personal information only as follows:
- Service providers that help us run our business and the Website under contracts that limit their use of the information, including website hosting, email delivery, IT and security services, Google (website analytics), and Anthropic (AI chat assistant).
- Our lead identification partner (Customers.ai), only if you allow it in our cookie notice and have not opted out. This may be considered a “sale” or “sharing” of personal information under some US state laws. You can opt out at any time on our Do Not Sell or Share My Personal Information page.
- Property owners, associations and boards we manage for, where needed to handle a tenant or maintenance request about their property.
- Professional advisers, such as lawyers, accountants and insurers, where necessary.
- Authorities and others when required by law, legal process or to protect the rights, property or safety of our clients, visitors or others.
- A buyer or successor in connection with a merger, sale of assets or similar transaction.
6. Text messages
If you agree to receive text messages from us, we will send messages about your enquiry and our services. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving messages and HELP for help. Agreeing to receive text messages is not a condition of using our services. We do not share mobile phone numbers or text-messaging consent with third parties or affiliates for their marketing or promotional purposes.
7. Marketing emails
We send marketing emails only if you agree to receive them. Every marketing email includes a link to unsubscribe, or you can email us at any time. We will still send you messages related to an enquiry or service you have asked for.
8. How long we keep information
| Information | How long we keep it |
|---|---|
| Visit and analytics information not linked to an enquiry | 90 days from your last visit, then deleted automatically |
| Enquiries, chat conversations in which you shared contact details, and related visit information | For as long as needed to respond to you and manage our relationship with you, and afterwards only as long as required for legal, tax or accounting purposes |
| Information from our lead identification partner | Until it is no longer needed for follow-up, or until you ask us to delete it |
| Your cookie choices | Up to 2 years in your browser |
9. Your privacy rights
Depending on where you live, including California, Colorado, Connecticut, Virginia and other states with consumer privacy laws, you may have the right to:
- Know and access the personal information we hold about you, and receive a copy in a portable format.
- Correct inaccurate personal information.
- Delete personal information we hold about you.
- Opt out of the sale or sharing of your personal information, and of targeted advertising, using our Do Not Sell or Share My Personal Information page or the “Cookie settings” link.
- Not be discriminated against for exercising these rights.
To make a request, email info@batrapm.com or call (646) 202-1877. We will confirm your request and verify your identity, usually by matching information you provide with information we hold. You may use an authorized agent to make a request on your behalf; we may ask for proof of their authority. We will respond within the time required by law, generally 45 days. If we decline your request, you may appeal by replying to our decision, and we will explain the outcome of the appeal in writing.
10. Notice for California residents
In the past 12 months we have collected the following categories of personal information, for the purposes described in section 2:
| Category | Examples | Sources | Disclosed to | Sold or shared |
|---|---|---|---|---|
| Identifiers | Name, email address, phone number, postal address, online identifiers | You; your device; our lead identification partner | Service providers | Online identifiers, with your consent, to our lead identification partner |
| Customer records | Contact details and information about your property | You | Service providers; property owners and boards we manage for | No |
| Professional information | Company and job title | You; our lead identification partner | Service providers | No |
| Internet or network activity | Pages viewed, time on page, referring website, interactions with the Website | Your device, with your consent | Service providers | With your consent, to our lead identification partner |
| Approximate geolocation | City, region and internet service provider | Your device, with your consent | Service providers | With your consent, to our lead identification partner |
| Inferences | Engagement score and interest in our services | Created by us | Service providers | No |
We do not collect sensitive personal information for the purpose of inferring characteristics about you, and we do not knowingly sell or share the personal information of anyone under 16.
11. Global Privacy Control and Do Not Track
We treat a Global Privacy Control (GPC) signal from your browser as a request to opt out of the sale and sharing of your personal information for that browser. Because there is no common standard for “Do Not Track” signals, we do not respond to them, but you can control analytics and other cookies with our cookie settings.
12. Children
The Website is not intended for children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us at info@batrapm.com and we will delete it.
13. Security
We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted connections, access controls and regular software updates. No website or transmission over the internet is completely secure, so we cannot guarantee absolute security.
14. Other websites
The Website may link to other websites and services, such as rental listing platforms and social media. Their privacy practices are governed by their own policies, not this one.
15. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date and, if the changes are significant, we will provide a more prominent notice.
16. Contact us
Batra Property Management
New York: 295 Madison Avenue, 12th Floor, New York, NY 10017 · (646) 202-1877
Miami: 4770 Biscayne Blvd, Suite 560A, Miami, FL 33137 · (305) 503-6142
info@batrapm.com